Trusted by some of the world’s most successful companies
Professional.
Dedicated.
Reliable.
15+
years of industry knowledge
We’ve been providing premium outsourced customer service for clients across all major industries and communication channels.
10+
industries
From your favorite consumer electronics brands, through transport and mobility giants, to innovative fintech forerunners, we create tailor-made customer service solutions in line with your needs.
20+
mil. customers
Our services are enjoyed by millions of our client’s customers and partners around the globe. With a broad array of languages and agile approach to team scaling, we provide the ultimate flexibility and grow organically with your business.
Omnichannel support within your fingertips
Customer Service
Outsourcing
Increase your customer satisfaction with 24/7 omnichannel customer support. No ticket backlogs or unreplied emails anymore!
Contact Center
Outsourcing
Workforce Management
Outsourcing
Quality Assurance
Outsourcing
Lead Qualification
Outsourcing
Partner Relationship Management
Outsourcing
Back Office Support
Outsourcing
Looking for another type of support for your business?
Tell us your needs!
Growing with your business
Whether you’re experiencing volume spikes, standard pace business growth or a change in complexity of customer service requests, we grow with your needs.
We speak your language
(and many more!)
Our dedicated teams of specialists work in 20 different languages. We hire only fluent or native speakers, meaning your customers’ tickets and partner inquires will never get lost in translation.
Highest level of information security
Apart from being GDPR-compliant, all of our procedures have met the extensive ISO criteria and received triple ISO certfication – for information security, quality management and customer contact centeres.
Covering every major platform
Dixa, Zendesk, Salesforce, Instagram… you name it, we’d mastered it! We can adapt to any solution your company has been using or help you introduce new ones.
How we do our thing?
Read more about innovative outsourced customer service
solutions we introduced for our clients.
Case Study
Opening 7 new markets for Flixbus
Case Study
Surpassing CSAT and SLA targets for tado°
Case Study
Managing omnichannel support for Zalando
Looking for your spot in heloo’s team?
We’re always in search of new talents!
Customer Care
Dutch Customer Care Specialist
Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home
Finnish Customer Care Specialist
Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home
French + English Customer Care Specialist
Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home
German Customer Care Specialist
Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home
German Customer Care Team Leader
Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home
German + English Customer Care Specialist
Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home
Other
Customer Care Quality Manager
Croatia, Serbia — Hybrid work or company office
Talent Acquisition Operations Coordinator (Non-Recruitment)
Serbia — Work from home
There’s more! Check all our open positions and apply today.
"You have exceeded every single expectation that we’ve set for you guys!"
Martin Mason
VP of Customer & Employee Experience, tado°
"Working with heloo has always given me a true peace of mind."
Jochen Heidenberger
ex-Head of Customer Care, Tourlane
"You guys successfully implemented a new process without us feeling the pain that usually comes with it. Priceless."
Christopher Zhu
Managing Director & COO, ready2order