Cookie policy

Effective as of August 26, 2022, TaskUs Croatia d.o.o. (heloo), (“We”) and its subsidiaries & affiliates, (collectively, “we” or “us” or “our”) have updated our Cookie Policy. For a prior version of our Cookie Policy,  click here.


1. Introduction

This Cookie Policy (“Policy”) explains that we believe in being open and clear about how we use your information when you visit our Website. In the spirit of transparency, this Policy provides detailed information about how and when we use cookies on our Website, as well as your rights to control our use of them. For the purposes of this Policy, the term, “Website”, shall refer to


2. What are Cookies?

Cookies are small text files that are placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you.

There are several types of cookies:

Session Cookies provide information about how a website is used during a single browser session while a user is visiting a website and usually expire after the browser is closed.

Persistent Cookies remain on your device between different browser sessions for a set amount of time in order to enable the website to remember user preferences, settings, or actions across other sites.

First-Party Cookies are cookies set by the website you are visiting.  They have the same domain or subdomain as what is in your browser’s address bar.

Third-Party Cookies are set by third parties that are different from the website you are visiting.  These cookies have a different domain or subdomain than what is in your browser’s address bar.

Web beacons, tags and scripts may be used in the Websites or in emails to help us deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. More information about each cookie can be found by viewing our current cookie list below, which is updated periodically to include additional cookies that are not yet listed.


3. Do we use Cookies?

Yes. We, our marketing partners, affiliates, and analytics or service providers use cookies and other technologies to ensure everyone who uses the Website has the best possible experience.


4. Why do we use Cookies?

Like many websites, we use cookies, web beacons and other similar technologies to administer our website, improve your experience and remember your preferences. Cookies do a lot of different jobs. Some cookies are necessary for the performance of the Website. For example, some First Party cookies hold session information to allow you to navigate from page to page within the Website. Other cookies store information that helps us provide you with more relevant information or advertising that may interest you. When you visit our Website, we, or our partners or affiliates, may use cookies to store information that helps secure and administer our Website, provide you with an improved user experience, and for advertising purposes.


5. How to control Cookies?

Many web browsers are set up to accept cookies automatically, but you may change your cookie preferences through the options available in the Cookie Consent Manager. The Cookie Consent Manager allows you to withdraw your consent on the cookies and lets you select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with the services.

The Cookie Consent Manager can be found in the notification pop-up on our website. If you choose to reject cookies, you may still use our website though your access to some functionalities and areas of our website may be restricted. You may also set and amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information.

The specific types of cookies served through our Website and the purposes they perform are described in the below section.

Our Website includes third party social media features and widgets. Please be aware that your interaction with these third party features is governed by the privacy policy of the third party company providing it. These features may collect information such as your IP address, which page you are visiting on the Website, and set a cookie to enable the feature to function properly. Some third party advertising networks, including Google, permit users to opt-out of or to customize internet browsing preferences. To learn more about this feature from Google, click here.


6. What types of Cookies do we use?

Our use of cookies falls into the following general categories:

Category  Description 
1. Essential Cookies  Essential cookies (First Party Cookies) are sometimes called “strictly necessary” as without them we cannot provide many services that you need on the Website. For example, essential cookies help remember your preferences as you move around the Website. 
2. Analytics Cookies  These cookies track information about visits to the Websites so that we can make improvements and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. They collect information about how visitors use the Websites, which site the user came from, the number of each user’s visits and how long a user stays on the Websites. We might also use analytics cookies to test new ads, pages, or features to see how users react to them. 
3. Functionality or Preference Cookies  During your visit to the Websites, cookies are used to remember information you have entered or choices you make (such as your username, language or your region) on the Websites. They also store your preferences when personalizing the Websites to optimize your use of heloo, for example, your preferred language. These preferences are remembered, through the use of the persistent cookies, and the next time you visit the Websites you will not have to set them again. 
4. Targeting or Advertising Cookies 

These Third Party Cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” “tracking” or “targeted” advertising) on the Websites. They may subsequently use information about your visit to target you with advertising that you may be interested in, on the Websites and other websites. For example, these cookies remember which browsers have visited the Websites. 



We may use any of these categories of cookies on the Website as detailed below:


List of Cookies used on the Website:

Cookie  Duration  Description 
et_pb_ab_read_page_*  n/a  Divi (Elegant Themes), web essential functionality 
_fbp  3 months  Facebook, to store and track visits across websites 
_ga  2 years  Google Analytics, This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. 
cookielawinfo-checkbox-necessary  11 months  This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary” 
_ga_72C7MYP3LR  1 year  Google Analytics, to store and count pageviews 
cookielawinfo-checkbox-others  11 months  This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Other 
_wpfuuid  11 years  WPForms, to store a unique user ID 
cookielawinfo-checkbox-advertisement  11 months  This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary” 
cookielawinfo-checkbox-analytics  11 months  This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Analytics” 
_rdt_uuid  3 months  Reddit, used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. 
cookielawinfo-checkbox-functional  11 months  This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Functional” 
cookielawinfo-checkbox-performance  11 months  This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Performance” 
_gid  1 day  Google Analytics, used to distinguish users 
et_pb_ab_view_page_*  n/a  Divi (Elegant Themes), web essential functionality 
_gat_UA-*  Session  Google Analytics, to provide technical monitoring 
viewed_cookie_policy  11 months  The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. 
CookieLawInfoConsent  1 year  The cookie is used to store the summary of the consent given for cookie usage. It does not store any personal data. 
NID, 1P_JAR, __Secure-3PAPISID,
__Secure-3PSID,__ Secure-3PSIDCC 
30 days  Cookies set by Google. Used to store a unique ID for various Google services such as Google Chrome, Autocomplete and more. Read more here. 
HSID, SSID, SAPISID, APISID  2 years  Google Ads Optimization, to provide Fraud prevention 
lang  Session  LinkedIn, Used to remember a user’s language setting to ensure displays in the language selected by the user in their settings 
_GRECAPTCHA  1 day reCAPTCHA cookie executed for the purpose of providing its risk analysis 
IDE  300 days  Used by Google DoubleClick to register and report the site user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user 
__insp_targlpu, __insp_norec_sess, __insp_slim, __insp_targlpt, __insp_nv, __insp_wid  1 year  Used by chat provider, Inspectlet analytics. Tracks all user input (mouse movement, mouse clicks, keyboard inputs). We use this information to improve the user experience and error fixing. Tracks IP address 
_recruitee_careers  Session  Used by Recruitee, tracks the source of candidates 


7. Updating this Policy

If there are any material changes to this Policy, you will be notified by the posting of a prominent notice on our Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on the Policy. Your continued use of the Websites constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of and access to the Websites. The content of this Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


If you have any questions now or during your visit, please submit your request through our  Contact Us link.

Last updated August 26, 2022.