Partner Relationship Management Outsourcing

Manage relationships with your partners in line with the highest standards and generate more sales.

experts in outsourcing back office

Care beyond software solutions

Software solutions for partner relationship management are important but nothing measures up to the human touch. We integrate the right partner relationship management tools with 15+ years of experience in shaping meaningful customer and partner interactions to provide service that wows your partners and increases conversions, every time.

Dedicated team to fit your needs

To provide exceptional support to your customers, we combine our knowledge of the contact center industry and your in-depth understanding of your business. We take the time to understand your specific business needs and build a tailor-made contact center team that will match your company culture and fit in seamlessly with your teams.

experts in outsourcing back office
experts in outsourcing back office

Growing with your business

Whether your partner base is growing steadily or at an accelerated rate, we are able to scale teams flexibly in line with your needs.

Speaking the language of your partners

Our Partner Relationship Management Specialists speak over 20 world languages, meaning that all the important things you have to communicate to your partners will never get lost in translation.

experts in outsourcing back office

Highest level of information security

Your can relax knowing we treat your customer data with utmost care. Except for being GDPR-compliant, all of our procedures have met the extensive ISO criteria and received triple ISO certfication – for information security, quality management and customer contact centeres.

Covering 20+ languages...

… on all top platforms

Sounds like a partner you'd like to work with?

What's included in the service?

Customer Experience Strategy

Together with you, we draft the entire customer experience: tools, processes, people, KPIs and requirements.

Recruitment

We find and hire the best-fit candidates to form customer teams dedicated to your business only.

Technology setup

Depending on your needs, we provide full technical solutions or integrate with your existing ones.

Training & Development

From customized onboarding tranings and knowledge base to internal education programs, we continuously develop your team's skills.

Workforce Management & Reporting

We handle your team's schedule and capacities, provide detailed reports on your KPIs and forecast future needs.

Quality Assurance

The quality of your customer team interactions is frequently monitored to ensure they meet the highest of standards.

Find out more about other services

"You have exceeded every single expectation that we’ve set for you guys!"

Martin Mason

VP of Customer & Employee Experience, tado°

"Working with heloo has always given me a true peace of mind."

Jochen Heidenberger

ex-Head of Customer Care, Tourlane

"You guys successfully implemented a new process without us feeling the pain that usually comes with it. Priceless."

Christopher Zhu

Managing Director & COO, ready2order

Our Culture

What we care about

It's your turn
to say heloo!

If you’d like to grow your outsourced team with us, leave a message here. If you’re looking to join our team, head on over to our Careers page to apply :).