Partner Relationship Management Outsourcing
Manage relationships with your partners in line with the highest standards and generate more sales.
Care beyond software solutions
Software solutions for partner relationship management are important but nothing measures up to the human touch. We integrate the right partner relationship management tools with 15+ years of experience in shaping meaningful customer and partner interactions to provide service that wows your partners and increases conversions, every time.
Dedicated team to fit your needs
To provide exceptional support to your customers, we combine our knowledge of the contact center industry and your in-depth understanding of your business. We take the time to understand your specific business needs and build a tailor-made contact center team that will match your company culture and fit in seamlessly with your teams.
Growing with your business
Whether your partner base is growing steadily or at an accelerated rate, we are able to scale teams flexibly in line with your needs.
Speaking the language of your partners
Our Partner Relationship Management Specialists speak over 20 world languages, meaning that all the important things you have to communicate to your partners will never get lost in translation.
Highest level of information security
Your can relax knowing we treat your customer data with utmost care. Except for being GDPR-compliant, all of our procedures have met the extensive ISO criteria and received triple ISO certfication – for information security, quality management and customer contact centeres.
Covering 20+ languages...
… on all top platforms
Sounds like a partner you'd like to work with?
What's included in the service?
Customer Experience Strategy
Together with you, we draft the entire customer experience: tools, processes, people, KPIs and requirements.
Recruitment
We find and hire the best-fit candidates to form customer teams dedicated to your business only.
Technology setup
Depending on your needs, we provide full technical solutions or integrate with your existing ones.
Training & Development
From customized onboarding tranings and knowledge base to internal education programs, we continuously develop your team's skills.
Workforce Management & Reporting
We handle your team's schedule and capacities, provide detailed reports on your KPIs and forecast future needs.
Quality Assurance
The quality of your customer team interactions is frequently monitored to ensure they meet the highest of standards.
Find out more about other services
Contact Center Outsourcing
Customer Service Outsourcing
Workforce Management Outsourcing
Quality Assurance Outsourcing
Lead Qualification Outsourcing
Partner Relationship Management Outsourcing
Back Office Support Outsourcing
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Martin Mason
VP of Customer & Employee Experience, tado°
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Jochen Heidenberger
ex-Head of Customer Care, Tourlane
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Christopher Zhu
Managing Director & COO, ready2order
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