Player Support Specialist (Russian language) 


Croatia, Hungary, Serbia, Slovenia

Type of employment

Full-time, Work from home or company office

Join our team in changing the face of gaming customer care!

Ready to up the gaming experience of millions of players? Join our team as a Player Support Specialist and help us improve the customer support experience for Supercell’s players!

About Supercell

Ever heard of Clash Royale, Clash of Clans, Hay Day, Boom Beach, orBrawl Stars? Supercell is the game development giant behind some of the most popular mobile games on the planet!  

Based in Helsinki, Finland, with offices across Asia and Silicon Valley, Supercell’s goal is to make the world’s best games – the ones played by as many people as possible, enjoyed for years, and remembered forever. 

About heloo

At heloo, we do things differently. heloo is a Croatia-based BPO company focused on hiring the best-fit employees and providing advanced outsourcing solutions for our clients, while creating the best possible work environment for our employees.

We believe that happy employees make the best employees. Our partners are global industry leaders, ground-breaking startups and other companies wanting to elevate their services to the next level with the right team by their side.  

Responsibilities of

Player Support Specialist

  • Be an ambassador of the Supercell brand and the first point of contact for the Russian-speaking players  
  • Engage with Supercell’s players via tickets (written messages) and provide feedback to the rest of our Supercell team
  • Provide exceptional player support by answering questions and helping players resolve any issues they may have
  • Follow guidelines and procedures in place to ensure Supercell’s players get the best player support possible

You are

a great fit if you…. 

  • are native or fluent in Russian (C1 or above) and have an advanced knowledge of English (B2 or above), especially in written language
  • are able to work full-time (various shift times available, with a possibility to select shift preferences)
  • have a good knowledge of MS Office tools
  • are motivated, eager to learn more and a team player
  • have a general interest in technology
  • have an interest in video games and mobile apps, or are a gamer yourself (a plus but not a prerequisite)
  • For candidates residing in Croatia, Hungary, Slovenia and Montenegro: If you don’t possess the citizenship of the country you reside in, a valid working permit and possibly other permits and legal documentation might be required (depending on the country). 

  • For candidates residing in Bosnia and Herzegovina, Serbia and Macedonia: Unfortunately, due to specific legal limitations, we can for now hire only candidates possessing citizenship of the country they’re residing in.

We are

  • full-time contract
  • competitive salary
  • one full hour of paid break each day (within the 8-hour work day)
  • expert support throughout your entire onboarding period, and beyond
  • great training, learning, and advancement opportunities
  • a possibility to learn more about the gaming industry, and witness first-hand how the gaming experience is shaped
  • a chance to be among the first ones to try out and learn about new game features (time for gaming is also included in your work hours)
  • a positive work atmosphere with colleagues from all corners of the world
  • a possibility to work from the comfiness of home anywhere in Croatia, Hungary, Serbia or Slovenia, or to join our team from our cozy Zagreb office
  • loads of other employee benefits

Sounds exciting?

Send your application in English today!