Quality Policy

We have established a process-oriented quality management system according to ISO 9001: 2015 in all areas of business and we continuously maintain and improve it, introducing modern technical and technological solutions and applying best business practices in providing our services. In everything we do, we take into account all interested parties of the quality system, especially the clients, whose satisfaction with the service provided is our number one priority.

Clearly defining obligations and responsibilities, setting measurable goals and the availability of all necessary resources, allows us to continuously grow and develop in providing our services. By determining external and internal factors that affect us, introducing quality risk management and developing internal communication, we create long-term prerequisites for successful business and thus achieve our mission and vision and implement our strategic guidelines.

Our service is based on good management principles and fully in line with our core values. We understand that the right measure of our success is the satisfaction of our clients.

We are committed to the adoption and maintenance of quality management systems in all business processes, which in particular includes consistent adherence to these principles:

Know the expectations and needs of our customers and continuously provide high quality and innovative products and services,

Resolve customer complaints immediately, prevent problems from occurring and recurring, and gain customer trust,

Develop a quality management system and consistently increase efficiency through continuous improvement,

Know the expectations and needs of our customers and continuously provide high quality and innovative products and services,

By maximizing investment in staff training for new technologies, we ensure continuous monitoring of trends, which becomes a prerequisite for our success.

By adopting this Quality Policy, the Management Board clearly expresses its commitment to current and future continuous improvement and development of the quality management system, commits to compliance with all relevant legislation and justified requirements of clients and provides all necessary resources for successful business. The Quality Policy is reviewed by the Management Board at least once a year and is made public.