German + Italian QA Specialist

Location

Croatia

Type of employment

Full-time, Work from home or company office

Apply here

Do you speak both German and Italian fluently and have a keen eye for details? Become a helooer!

One of Europe’s biggest online shopping platforms is looking to maintain their high customer care experience, and this is where you take the stage! As a QA Specialist, you will take a close look at the customer care team’s performance and check and evaluate their performance.

Sounds interesting? Apply now!

About heloo

At heloo, we do things differently.

heloo is a Croatia-based BPO company focused on hiring the best-fit employees and providing advanced outsourcing solutions for our clients, while creating the best possible work environment for our employees.

We believe that happy employees make the best employees. Our partners are global industry leaders, ground-breaking startups and other companies wanting to elevate their services to the next level with the right team by their side.  

JOB DESCRIPTION

German + Italian QA Specialist

  • Evaluating customer care specialists’ tickets in German and Italian languages to identify areas for improvement on the agent and market level
  • Giving structured and timely feedback to specialists about the quality of the support they provide and tracking their progress
  • Providing QA insights to the rest of the team to work on closing specialists’ knowledge and skill gaps
  • Continuous learning about customer care ticket/phone handling policies and processes 
  • Discussing and setting performance expectations for customer care quality alongside your Quality Manager and in collaboration with other global QA providers
  • Suggesting procedural and/or process improvements
  • Collaborating with the rest of the team improve the customer care experience

You are
the right candidate if you…

  • have an excellent command of spoken and written German and Italian (both languages required)
  • have a good command of spoken and written English
  • have previous experience working in the customer care industry
  • are able to work full-time
  • are detail-oriented
  • have a reliable and team-oriented way of working
  • have a good knowledge of Microsoft Office, especially Excel
  • have a valid work permit, if you’re a foreign national residing in any of the possible work locations listed above

We are
offering…

  • full-time contract

  • a possibility of working from the comfort of your own home (anywhere in Croatia) or from our cozy office in Zagreb

  • a salary that matches your responsibilities

  • expert support throughout your entire onboarding period, and beyond

  • great training, learning, and advancement opportunities

  • one hour of paid break every day within your 8-hour work day

  • a positive work atmosphere with colleagues from all corners of the world

  • loads of other employee benefits

Sounds exciting?

Send your application today!

Apply now