Customer Care Operations Manager

Location

Croatia, Serbia (work from home)

Type of employment

Full-time

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Are you a manager with extensive experience in leading customer support teams? Do you value the people experience and quality of work above everything else? If so, apply to join our like-minded leadership team! 

Together, we’ll be taking on exciting projects in the customer care industry and ensuring our levels of employee and client satisfaction keep on rising. No easy job, huh? If you’re up for the challenge, we can’t wait to meet you 🙂

About heloo

At heloo, we do things differently.

heloo is a Croatia-based BPO company focused on hiring the best-fit employees and providing advanced outsourcing solutions for our clients, while creating the best possible work environment for our employees.

We believe that happy employees make the best employees. Our partners are global industry leaders, ground-breaking startups and other companies wanting to elevate their services to the next level with the right team by their side.  

RESPONSIBILITIES OF

Customer Care Operations Manager

  • Develop the leadership skills of your customer care team leaders
  • Maintain and improve client satisfaction through coaching, supporting, and developing your teams in a fast-paced environment
  • Communicate daily with your team leaders and review data and KPIs (AHT, CSAT, Service Levels), ensuring they are being met consistently
  • Come up with ways to make each employee reach their best potential, coach, support and develop them
  • Be one of the main points of contact for the client, different departments and other stakeholders

You are
a great fit if you…

  • have experience in an Operations Manager role in customer care
  • are fluent in English (other languages are a bonus, but not a requirement)
  • are determined to achieve the highest level possible of client satisfaction and can plan, lead, and execute needed actions to reach it
  • are a great mentor committed to identifying and supporting development opportunities in each of your teams
  • understand everything data has to say – from forecasting and KPI analysis to budgeting, and can make decisions combining data and in-depth understanding of your teams
  • are an excellent communicator able to articulate yourself in front of various audiences
  • are highly responsible, reliable and organized person with a good track record of meeting and delivering targets

We offer you…

  • a work surrounding that places its focus on people experience and quality of service

  • to work with some of the most thrilling digital frontrunners in Europe and worldwide

  • associates who speak your language: our leadership team consists of experts who developed through various customer support roles and have a clear understanding of the industry

  • a chance to work from our cozy Zagreb office or from the comfort of your home (anywhere in Croatia or Serbia)

  • growth and promotion opportunities: this is a place where work, initiative and results don’t go unnoticed

  • the world (and it’s never been closer to home!): we employ and gather a cozy international community from almost every corner of the globe

  • company benefits: from your favorite healthy food store to gyms, banks, and health checks, enjoy all perks of being a helooer

Sounds exciting?

Please, send your application today!

Apply now