Player Support Specialist (Arabic language) 

Location

Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia

Type of employment

Full-time, Work from home or company office

Join our team in changing the face of gaming customer care!

Ready to up the gaming experience of millions of players? Join our team as a Player Support Specialist and help us improve the customer support experience for Supercell’s players!

About Supercell

Ever heard of Clash Royale, Clash of Clans, Hay Day, Boom Beach, orBrawl Stars? Supercell is the game development giant behind some of the most popular mobile games on the planet!  

Based in Helsinki, Finland, with offices across Asia and Silicon Valley, Supercell’s goal is to make the world’s best games – the ones played by as many people as possible, enjoyed for years, and remembered forever. 

About heloo

At heloo, we do things differently. heloo is a Croatia-based BPO company focused on hiring the best-fit employees and providing advanced outsourcing solutions for our clients, while creating the best possible work environment for our employees.

We believe that happy employees make the best employees. Our partners are global industry leaders, ground-breaking startups and other companies wanting to elevate their services to the next level with the right team by their side.  

Responsibilities of

Player Support Specialist

  • be an ambassador of Supercell brand and the first point of contact for the players 
  • engage with Supercell’s players via chat and tickets and provide feedback to the rest of our Supercell team
  • provide exceptional player support by answering questions and helping them resolve any issues they may have
  • comply with the guidelines and procedures in place to achieve high standards of customer service

You are

a great fit if you…. 

  • are native or fluent in Arabic (C1 or above) – classical literary Arabic in spoken and written communication is required, as well as an understanding of Iraqi, Saudi and/or Syrian dialect
  • have an advanced knowledge of English (B2 or above), especially in written language
  • have exceptional writing and multitasking skills
  • have a good knowledge of MS Office tools
  • are motivated, eager to learn more and a team player
  • have an interest in video games and mobile apps or are a gamer yourself (a plus but not a prerequisite)
  • have a general interest in technology

 

We are
offering…

  • full-time contract
  • salary in line with your responsibilities
  • expert support throughout your entire onboarding period, and beyond
  • great training, learning, and advancement opportunities
  • a possibility to learn more about the gaming industry, and witness first-hand how the gaming experience is shaped
  • a positive work atmosphere with colleagues from all corners of the world
  • a possibility to work from home anywhere in the countries listed above, or to join our team in one of our cozy Croatian offices (Zagreb and Varaždin)
  • loads of other employee benefits

Sounds exciting?

Send your application in English today!