Always with a smile.

Meet a different kind of outsourced customer service company.
Happy people are at the core of everything we do,
whether it’s customers or employees.

Trusted by some of the world’s most successful companies

Professional.

Dedicated.

Reliable.

15+

years of industry knowledge

We’ve been providing premium outsourced customer service for clients across all major industries and communication channels. 

10+

industries

From your favorite consumer electronics brands, through transport and mobility giants, to innovative fintech forerunners, we create tailor-made customer service solutions in line with your needs. 

20+

mil. customers

Our services are enjoyed by millions of our client’s customers and partners around the globe. With a broad array of languages and agile approach to team scaling, we provide the ultimate flexibility and grow organically with your business. 

Omnichannel support within your fingertips

Customer Service
Outsourcing

Increase your customer satisfaction with 24/7 omnichannel customer support. No ticket backlogs or unreplied emails anymore!

Contact Center
Outsourcing

Workforce Management
Outsourcing

Quality Assurance
Outsourcing

Lead Qualification
Outsourcing

Partner Relationship Management
Outsourcing

Back Office Support
Outsourcing

Looking for another type of support for your business?
Tell us your needs!

Growing with your business

Whether you’re experiencing volume spikes, standard pace business growth or a change in complexity of customer service requests, we grow with your needs.

We speak your language

(and many more!)

Our dedicated teams of specialists work in 20 different languages. We hire only fluent or native speakers, meaning your customers’ tickets and partner inquires will never get lost in translation.

Highest level of information security

Apart from being GDPR-compliant, all of our procedures have met the extensive ISO criteria and received triple ISO certfication – for information security, quality management and customer contact centeres.

Covering every major platform

Dixa, Zendesk, Salesforce, Instagram… you name it, we’d mastered it! We can adapt to any solution your company has been using or help you introduce new ones.

How we do our thing?

Read more about innovative outsourced customer service
solutions we introduced for our
 clients.

Case Study

Opening 7 new markets for Flixbus

Case Study

Surpassing CSAT and SLA targets for tado°

Case Study

Managing omnichannel support for Zalando

Looking for your spot in heloo’s team?

We’re always in search of new talents!

Customer Care

Dutch Customer Care Specialist

Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home

Finnish Customer Care Specialist

Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home

French + English Customer Care Specialist

Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home

German Customer Care Specialist 

Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home

German Customer Care Team Leader

Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home

German + English Customer Care Specialist

Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home

Supercell

French Player Support Specialist

Bosnia and Herzegovina, Croatia, Hungary, Serbia, Slovenia — Work from home

Italian Player Support Specialist

Bosnia and Herzegovina, Croatia, Hungary, Serbia, Slovenia — Work from home

Quality Analyst (Italian language)

Bosnia and Herzegovina, Croatia, Hungary, Serbia, Slovenia — Work from home

Italian Customer Care Team Leader

Bosnia and Herzegovina, Croatia, Hungary, Serbia, Slovenia — Work from home

eLearning Instructional Designer

Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia — Work from home

There’s more! Check all our open positions and apply today.

"You have exceeded every single expectation that we’ve set for you guys!"

Martin Mason

VP of Customer & Employee Experience, tado°

"Working with heloo has always given me a true peace of mind."

Jochen Heidenberger

ex-Head of Customer Care, Tourlane

"You guys successfully implemented a new process without us feeling the pain that usually comes with it. Priceless."

Christopher Zhu

Managing Director & COO, ready2order

It's your turn
to say heloo!

If you’d like to grow your outsourced team with us, leave a message here. If you’re looking to join our team, head on over to our Careers page to apply :).