Romanian + English Customer Care Specialist

Location

Bosnia and Herzegovina, Bulgaria, Croatia, Hungary, Montenegro, North Macedonia, Serbia, Slovenia

Type of employment

Full-time, Work from home or company office

We are looking for fluent Romanian and English speakers (both languages are required) to join our team as a Customer Care Specialist!

If you like to talk to people and help them, apply now – we can’t wait to meet you!

About heloo

At heloo, we do things differently.

heloo is a Croatia-based BPO company focused on hiring the best-fit employees and providing advanced outsourcing solutions for our clients, while creating the best possible work environment for our employees.

We believe that happy employees make the best employees. Our partners are global industry leaders, ground-breaking startups and other companies wanting to elevate their services to the next level with the right team by their side.  

JOB DESCRIPTION

Customer Care Specialist

  • Support Romanian and English-speaking customers of one of the leading marketplaces for professional equipment through email, tickets or phone
  • Provide general information regarding the products on the client’s website (dimensions, weight, functionality)
  • Answer questions regarding delivery, return, or refunds
  • Work on solving inquiries by following determined communication procedures, guidelines, and policies

You are
the right candidate if you…

  • have an excellent command of spoken and written in both Romanian and English language
  • are able to work full-time, 8:00 – 16:00 (Mon-Fri)
  • like to talk to people and help them
  • have a reliable and team-oriented way of working
  • have a good knowledge of Microsoft Office
  • have a valid work permit, if you’re a foreign national residing in any of the possible work locations listed above

We are
offering…

  • full-time contract
  • a possibility of working from the comfort of your own home (all countries listed above) or from our cozy office in Zagreb (Croatia)
  • a salary that matches your responsibilities
  • expert support throughout your entire onboarding period, and beyond
  • great training, learning, and advancement opportunities
  • one hour of paid break every day within your 8-hour work day
  • a positive work atmosphere with colleagues from all corners of the world
  • loads of other employee benefits

Sounds exciting?

Send your application today!