Italian Tech Support Specialist



Type of employment

Full-time, Work from home or company office

Troubleshooting is your passion, and you’re also fluent in Italian? Join heloo!

As an Italian Tech Support Specialist, you’ll be helping customers set up and use smart home appliances of our client.

About heloo

At heloo, we do things differently.

heloo is a Croatia-based BPO company focused on hiring the best-fit employees and providing advanced outsourcing solutions for our clients, while creating the best possible work environment for our employees.

We believe that happy employees make the best employees. Our partners are global industry leaders, ground-breaking startups and other companies wanting to elevate their services to the next level with the right team by their side.  


Tech Support Specialist

  • checking compability between customers’ heating system and client’s devices
  • identifying products within database
  • providing tech support in case the heating system isn’t functioning properly
  • providing general information about our client and their products, ordering and delivering

You are
the right candidate if you…

  • have native or near-native level of Italian language skills in both written and spoken communication (minimum C1 level)
  • have a good command of spoken and written English language (for internal communication and training purposes)
  • have a strong affinity towards technology and troubleshooting
  • previous experience in tech support (a plus, but not a prerequisite)
  • are able to work full-time (various shift times available, with a possibility to select shift preferences)
  • like to talk to people and help them
  • have a reliable and team-oriented way of working
  • have a good knowledge of Microsoft Office tools

We are

  • full-time contract
  • a possibility of working from the comfort of your own home (anywhere in Croatia) or our cozy office in Zagreb
  • a salary that matches your responsibilities
  • expert support throughout your entire onboarding period, and beyond
  • great training, learning, and advancement opportunities
  • one hour of paid break every day within your 8-hour work day
  • a positive work atmosphere with colleagues from all corners of the world
  • loads of other employee benefits

Sounds exciting?

Send your application today!