Customer Care Team Leader (French language)
Croatia – Zagreb office
Type of employment
Are you a fluent French speaker based in Zagreb, with experience in the customer care industry and a passion for leadership? If so – become a helooer!
We’re looking for a new French-speaking Team Leader to join our new customer care team. If you’re motivated, proactive, and focused on people experience, apply now!
At heloo, we do things differently.
heloo is a Croatia-based BPO company focused on hiring the best-fit employees and providing advanced outsourcing solutions for our clients, while creating the best possible work environment for our employees.
We believe that happy employees make the best employees. Our partners are global industry leaders, ground-breaking startups and other companies wanting to elevate their services to the next level with the right team by their side.
Customer Care Team Leader
Provide mentorship, guidance and career development to members of your team
Establish team goals and work on strategies for executing and measuring progress
Analyze performance results (individually and on a team level) to identify room for improvement better and implement action plans accordingly
Lead your team to build the necessary capabilities and develop more in-depth and/or more scalable solutions
a great fit if you…
have experience in the Team Leader role
are a native (or fluent) French speaker and have excellent spoken and written English language skills
have a good track record of meeting and delivering targets, and are overall a highly responsible and reliable person
are committed to providing continuous feedback and direction to your team to ensure they continually grow and develop
approach challenges with an analytical and can-do attitude while keeping strategic goals in mind
have pronounced communication and conflict-resolution skills
have strong Microsoft Office and Google application skills
understand the importance of customer confidentiality
We offer you…
- a work surrounding that places its focus on people experience and quality of service
- a competitive salary
- to work with some of the most thrilling digital frontrunners in Europe and worldwide
- associates who speak your language: our leadership team consists of experts who developed through various customer support roles and have a clear understanding of the industry
- a chance to work from our cozy Zagreb office
- growth and promotion opportunities: this is a place where work, initiative and results don’t go unnoticed
- the world (and it’s never been closer to home!): we employ and gather a cozy international community from almost every corner of the globe
- company benefits: from your favorite healthy food store to gyms, banks, and health checks, enjoy all perks of being a helooer
Please, send your application today!